Terms & Conditions

ExoGrow Solutions
Last updated: May 2026

1. Introduction & Agreement

Welcome to ExoGrow Solutions. These Terms and Conditions (“Terms”) govern your relationship with ExoGrow Solutions (“Company”, “we”, “our”, or “us”) when visiting our website (https://www.exogrowsolutions.com) and when procuring our professional digital services.

By browsing this website, scheduling a consultation, or engaging our services, you confirm that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy | Sitemap. If you are entering into this agreement on behalf of a company or legal entity, you represent that you have full legal authority to bind that entity to these Terms.

2. Company Information

Trading Name: ExoGrow Solutions
Headquarters: Market Street, Huddersfield Center, Huddersfield, West Yorkshire, HD1, United Kingdom
Email: info@exogrowsolutions.com
Telephone / WhatsApp: +44 744 0755657
Website: https://www.exogrowsolutions.com

3. Scope of Professional Services

ExoGrow Solutions is a full-service B2B digital growth agency providing custom solutions across four core disciplines:

Website Design & Development: Bespoke UI/UX, responsive website design, Webflow development, WordPress & WooCommerce builds, Framer design, and headless CMS integrations.
Custom Software & SaaS Development: Web applications, mobile application development (iOS & Android via React Native), custom API architectures, workflow automation, and internal business platforms.
Enterprise Resource Planning (Odoo ERP): Odoo system architecture, module customisation, UK Making Tax Digital (MTD) accounting setup, CRM workflows, warehouse inventory control, and manufacturing (MRP) deployment.
Digital Marketing & Search Engine Optimisation: Technical and local SEO, Answer Engine Optimisation (AEO), Google Ads (PPC) and Meta Ads management, B2B content marketing, and conversion rate optimisation (CRO).

Specific project milestones, deliverables, timelines, and technical requirements are formally established in individual Statements of Work (“SOW”), proposals, or master service agreements executed between the client and ExoGrow Solutions.

4. Client Responsibilities & Materials

To enable timely and successful delivery of all agreed deliverables, clients agree to:

Provide necessary branding assets, logos, imagery, copy, API keys, credentials, and third-party access in a timely manner.
Designate a primary contact authorised to provide feedback, approvals, and decisions.
Review milestones and provide consolidated feedback within agreed project review windows (typically 5 to 7 business days).
Ensure that all content, logos, trademarks, and data provided to ExoGrow Solutions are legally owned by the client or properly licensed without infringing on any third-party rights.

5. Quotations, Pricing & Payment Terms

A. Quotations & Proposals
All written quotations and proposals provided by ExoGrow Solutions are valid for 30 calendar days from the date of issue unless otherwise specified in writing.

B. Payment Milestones
Standard project builds operate on milestone-based payment schedules (e.g., initial deposit upon signing, intermediate milestone upon design or alpha approval, and final balance upon staging completion prior to production deployment), as detailed in the applicable SOW.

C. Retainers & Recurring Services
Monthly digital marketing, SEO retainers, hosting management, and ongoing software support are invoiced monthly in advance and are payable within 7 calendar days of the invoice date.

D. Late Payments
Invoices remaining unpaid past their due date may incur statutory interest under the UK Late Payment of Commercial Debts (Interest) Act 1998, and work on active milestones or live support may be temporarily paused until outstanding balances are cleared.

6. Intellectual Property Rights

A. Client Deliverables
Upon full receipt of all agreed fees and payments, all custom design deliverables, bespoke code, website frontend assets, and content created specifically for the client shall become the exclusive intellectual property of the client.

B. Pre-existing Code & Frameworks
ExoGrow Solutions retains all ownership rights in its proprietary development frameworks, generic reusable components, starter boilerplates, and pre-existing tools used to build the solution. Clients are granted a perpetual, non-exclusive, royalty-free license to use such elements as incorporated into their specific deliverable.

C. Open-Source Software
Third-party open-source frameworks and libraries (such as React, Next.js, WordPress, Odoo Community modules) remain subject to their respective open-source licensing agreements (e.g., MIT, LGPL, GPL).

D. Portfolio & Marketing Rights
Unless a strict Non-Disclosure Agreement (NDA) specifies otherwise, ExoGrow Solutions reserves the right to showcase completed non-confidential project visuals, case studies, and performance statistics in our agency portfolio and marketing materials.

7. Warranties & Post-Launch Support

ExoGrow Solutions warrants that all custom software and website deliverables will substantially conform to the specifications set out in the agreed Statement of Work.

All bespoke website and software builds include a complimentary 30-day post-launch warranty period. During this window, any functional bugs, styling inconsistencies, or technical defects directly attributable to our code will be investigated and resolved at no additional charge. Modifications, feature additions, or issues caused by client-side code alterations, third-party plugin updates, or external hosting outages fall outside warranty scope and are handled under ongoing support retainers.

8. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales:

ExoGrow Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of business opportunity, or business interruption, arising out of or in connection with the use of our services or website.
Our total cumulative liability for any claim arising out of a specific project agreement shall not exceed the total fees actually paid by the client to ExoGrow Solutions under that specific Statement of Work during the six (6) months preceding the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable UK law.

9. Confidentiality & Non-Disclosure

Both parties agree to hold in strict confidence all proprietary business data, trade secrets, software architecture plans, customer records, and commercial pricing disclosed during discussions and project delivery (“Confidential Information”). Neither party shall disclose Confidential Information to any third party without prior written consent, except to employees, subcontractors, or legal advisors bound by equivalent confidentiality obligations.

10. Third-Party Services, Hosting & External APIs

Our solutions may integrate with third-party software, cloud platforms, and external APIs (including but not limited to Vercel, AWS, Webflow, Google Cloud, Meta APIs, Stripe, and Odoo SA). ExoGrow Solutions is not responsible for service outages, rate-limiting, pricing changes, or policy alterations initiated by external third-party providers.

11. Cancellation & Termination

Either party may terminate an active ongoing service retainer by providing thirty (30) days written notice. In the event of project termination prior to completion, the client remains liable for all work completed, hours logged, and non-refundable third-party commitments incurred up to the date of termination.

12. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

13. Updates to These Terms

We reserve the right to modify or update these Terms and Conditions periodically to reflect changes in legal requirements, technology standards, or our operational practices. Any updates will be posted directly to this page with an updated revision date.

14. Contact & Legal Notices

If you have any questions, legal notices, or inquiries regarding these Terms and Conditions, please contact us at:

ExoGrow Solutions
Market Street, Huddersfield Center, Huddersfield, West Yorkshire, HD1, UK
Email: info@exogrowsolutions.com
Phone: +44 744 0755657